- Demand for casino dealers will increase about 2 percent by 2026, which is slower than average. Since only three states in the U.S. Are without casinos, job openings for these positions are not confined geographically. Minimal training and widespread job availability make a job as a casino dealer an attractive career option.
- Same is true for a casino. A casino is a place with gaming machines and manual gaming counters and to run it, a well thought out business plan and organization structure is needed. Since large amounts of money enter and leave a casino everyday, management or resources and money is also highly important for any casino.
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The casino is an interesting, colorful, and lively place. The minute you step inside one, you'll find yourself immediately drawn into the action on the floor. First-timers may even be mesmerized by all the colors, the machines, the chatter. Best of all, you'll meet a lot of people – individuals from different sectors of society – inside a casino.
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Not everyone who goes to the casino is there to play or gamble. Some people go there to drink or relax. Some, believe it or not, simply go to casinos to people watch. The casino crowd is as diverse as diverse can be. Here is a list of the people you are bound to meet when you get inside a casino, no matter what time of day or what day of the week it is.
Getting to Know the People in a Casino
1. Young and Enthusiastic Salaried Players
These are people who are usually in their early 20s and working a day job in a corporate office. They are either fresh graduates or sophomores in their jobs. This bunch does not believe in saving their salaries, so they spend a lot of time at the casino. Sometimes, they stay at the slot machines; other times, they go a little daring and play the roulette or some Blackjack.
2. The Lucky First-Timer
This person can be in his late 20s or early 30s. He has always wanted to try his luck at the casino and now that he finally has the money, he decides to spend the night playing. He first tries out the slot machines, and as he starts collecting wins, he moves on to the poker table, where he wins some more. His beginner's luck may irritate some players, but he does not really care. All that he knows is he's finally living his dream!
3. Grandma and Grandpa at the Slot Machines
Grandma and grandpa's idea of a romantic getaway is a trip to the casino, where they spend the whole night trying out all the slot machines. They'll be wearing matching floral outfits, too! They have with them a small bag, where they intend to keep their winnings. They may hit the jackpot from time-to-time, but what they're really enjoying is the free entertainment, the free drinks, and each other's company.
4. The Depressed Gentleman or Lady
He or she enters the casino alone, loneliness all over his/her face. He/she heads off to the bar and orders some drink. After drowning out his/her sorrows through alcohol, he/she proceed to the tables to play some games. All the loneliness on his/her face radiates a negative energy, so our depressed player gets even more depressed after losing several times.
5. He Who Plays With and Loses Hard Earned Money
This man walks into the casino and goes straight to the tables. He starts at the roulette and shells out half of the money in his wallet. He loses. He still has some money left, so he moves to the poker table and uses all the cash he has. He loses again. He retreats to the bar and claims his free drink. He eventually goes home after realizing he just lost his hard earned money in one night.
6. The Curious Player
This guy does not really know what he is doing. He plays poker even if he does not understand the game. He goes to the Blackjack table, places a bet, and plays, even if he does not know what he has to do to win. At times, you'll see him at the bar, trying to persuade someone to explain to him how the roulette is played. Other times, he'll be playing Blackjack while reading a how-to-play book. This player can get on your nerves after some time, but didn't we all go through the curious phase, too?
7. The Waitress and The Bartender
They who have seen it all. They know practically everything that happens inside the casino day in and day out. They know who the regular players are and may even call them by first names. They know the player's styles, quirks, weaknesses, and strengths. The waitress may have been hit on by men (including dirty old men), and the bartender may have received more than stares from ladies, but they don't mind because they earn well.
8. The Big Spender, The Cool Dude, and The Know-It-All
The big spender shows off his money by betting large amounts on all the games he joins in. He doesn't mind losing; what's important for him is people notice his money. The cool dude is like the happy go lucky single lady who fleets from table to table having fun and enjoying every game, often winning and sometimes losing. The Know-It-All believes he can beat everyone at every game. Of course, this is far from the truth.
So, you see? The casino is quite an interesting place even if you do not gamble. The people you meet there will make your experience worth remembering!
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Casino Hosts provides excellent service to players to get them to be loyal customers.
Casino Host Job Description Example
What Does a Casino Host Do?
The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino.
His/her job description entails answering queries posed by casino player and resolving their complaints.
His/her role is to please the players and ensure compliance to casino rules, regulations, procedures and policies.
The players will of course have a number of in-house requests while playing and the casino host is expected to fulfill these requests, provided such requests are reasonable.
Most casinos usually empower the host to issue what is called complimentary services to any player; these include complimentary show tickets, beverages, meals, and also accommodation, provided the casino also has a hotel.
A casino host is expected to develop working relationship and good rapport with gamblers, irrespective of their particular level of gambling.
He/she is responsible for keeping first-timers under watch and serving them satisfactorily to ensure they come again; multimillion-dollar gamblers are also expected to be taken care of by the casino host.
The casino host work description also includes making reports of his/her activities and experiences on the casino floor to the marketing manager.
He/she is also treated as a member of the casino’s management, since his/her experience on the casino floor can help the firm in formulating procedures that will further promote its business interest.
He/she is almost always the first person the player will meet when they enter the casino and he/she must be able to nurture the businesses relationship of the casino with the players. This way, he/she will help enhance clients’ loyalty, which will help to maximize profit.
In the event that the casino is organizing any special event for the future, the host is expected to send invitations to the players on behalf of the casino.
He/she is expected to respond to all inquiries made by players regarding service provision issues.
He/she is expected to be knowledgably about the casino’s activities to enable him/her solve customer issues.
Other duties and responsibilities of the casino host include managing database of clients, and providing periodic reports to the marketing manager of the casino, as hinted earlier.
Issues beyond his/her ability are equally expected to be reported to the marketing manager.
The host is expected to be a highly courteous person, as well as having a sales-orientation. Needless to say, the casino host should possess excellent interpersonal skills and he/she should be a perfect communicator.
Teamwork skill is also a must to succeed as a casino host. Considering the prevailing circumstances at the workplace, he/she is expected to be a computer literate person.
Casino Host Job Description Example
The casino host plays important role in the running of a casino, as he/she performs various duties, tasks, and responsibilities for the success of the casino.
Here is a job description example that presents the major role of a host in a casino environment:
- Market the services of the casino to existing and prospective players
- Intimate the players on new games and programs, and events of the casino
- Cater for the needs of the players while they are within the casino
- Send emails or place calls to players to promote the image and services of the casino
- Oversee the promotion and progress of the loyalty programs organized by the casino
- Determine the level of comps to be given to any particular player
- Oversee service delivery to the players
- Ensure players are satisfied with the services provided by the casino
- Listen to complaints and concerns of clients and get them resolved without delay
- Book reservations for the casino’s valued customers
- Coordinate all special events organized by the casino towards attracting new clients
- Draft and distribute periodic or daily report to the casino’s management.
Casino Host Resume Preparation
When preparing a resume for the job of casino host, you need to concentrate on presenting the kind of information employers are looking to see.
One of such information is your work experience, which you can present in your resume by adopting the sample job description shown above, with some modifications wherever necessary.
The functions of the casino host stated in the above work description are appropriate in making the job experience section of a resume for the position.
Requirements – Skills, Knowledge, Abilities – for Casino Host Role
To increase your chances of getting a job as a casino host, you will need to have the following abilities, skills, and knowledge, which form a major requirement by employers for the job that applicants must meet:
- Education: It depends on the particular casino. While some insist on Bachelor’s degree, some others do accept Associate degree. However, there are some that accept high school diploma
- Previous experience in casino environment is added advantage
- Possess outstanding skills in communication, both oral and written
- Possess a likeable and professional demeanor
- Ability to work fast and meet deadlines
- Ability to manage players and their needs
- Possess computer literacy and ability to handle some important Microsoft Office packages
- Ability to multitask and get several assignments completed within a short time
- Possess jovial and positive outlook, which invariably rub off positively on clients.
Casino Host Skills for Resume
Having a strong and compelling resume is important when searching for a casino host job as you will certainly have other applicants to contend with for the position.
The strength of your resume can determine if it’s going to be read or not, and if the hiring manager will give you an interview appointment or not.
Another section to pay attention to in making a strong resume is the skills section, which shows the employer the skills you have acquired to be able to perform excellently on the job.
To make the skills section for the casino host resume, you can easily apply the required qualities for the role stated above.
How did you find our casino host job description? We will like to hear from you. You can also share your job description and experience if you are presently working or have worked in the past as a casino host. Many thanks!
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What Type Of Casino Jobs Are There In America
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